Azores for Rent

Frequently Asked Questions

Check-in time is at 17hrs (5pm) or any time after 17hrs (5pm).
Early check-in may be available depending on availability, however cannot be guaranteed. Early check-in may incur additional charges.

Check out time is till 11hrs (11am) or any time before 11hrs (11pm).
Late check outs are subject to availability and may incur additional charges.

We know how important Wi-Fi is when you travel, which is why all our Houses/Flats have free Wi-Fi.

Stay for as long as you like! If you need to be here for four days or four months we can offer you comfortable short-term accommodation.
There is no maximum term and many of the properties are available for periods in excess of six months.

The number of people permitted to stay in a short-term rental will vary – please check the property description for exact details.
After you make your booking, only the people listed on the booking agreement are entitled to stay at the property.

Our short-term rentals are offered at attractive rates, competitively priced for the market.
Rental rates change depending on the time of year, the length of stay, the house/flat localization and the amenities. The rate for your stay can easily be calculated on our website.

  • Portuguese VAT of 4% is included.
  • Utilities and property expenses such as gas, electricity, water, Wi-Fi, TV are all included.
  • Cleaning and linen change twice a week for stays of 7 nights or more.
  • Telephone usage is charged separately as are any extras service you may select, for example a hamper, extra cleaning, etc.
  • All accommodation will be professionally cleaned before you arrive and exit-cleaning is included. Linen, towels and consumables such as soap, toilet paper and cleaning products are provided for your arrival and are replenished for free.

All our Houses/Flats are for non-smoking.
Fines will apply to guests who do not adhere to this policy. You can always smoke outside the house or in the terrace.

All our Houses/Flats does not permit pets.
Guide dogs are permitted and must have a medallion on their collar with the registration number and the owner must also carry a laminated pass. Please advise ahead of time if you will be travelling with a Guide Dog.

Yes, a credit card is required at the time of booking.
You will need to pay for your entire stay at the time of booking. No extra fee is applied. We accept Visa, MasterCard, American Express and Diners. All amounts are charged in EUR€ (Euros).

Simple and straight forward. Choose your check in and check out dates in our website, select the number of guest and then follow the “Book Now” button.
Complete the booking form and you will be directed to a secure payment gateway. Your card will be charge by our card provider and you will receive an email with your booking confirmation.

If you wish to cancel your reservation please e-mail us.
Any monies due to you will be refunded less charges incurred processing your booking and refund.

  • Cancel up to 14 days before check in and get a 100% refund (minus service fees).
  • Cancel up to 7 days before check in and get a 50% refund (minus service fees).
  • Cancel within 7 days of your trip and the reservation is non-refundable.
  • If you do not arrive on the first day of your reservation and you do not alert us, your reservation will be released and 100% of accommodation charged.

We will make all the arrangements for your arrival and we will be there waiting for you.
Please respect the check-in time. Additional charges may be applied if you did not respect it. During your stay you will have the contact details of the property manager should you have any problems.

Yes, you do. Portuguese immigration laws and fraud protection policies require that we know who you are.
Your passport is usually the easiest way to confirm your identity but your id card may be accepted too.

No, we did not require a damage deposit.
But if you damage the property you will be charged for that.

Some of our properties have free private parking.
All the other properties have free public parking nearby.